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Morning keynote: The vision for a Brilliant Civil Service
Tracey Waltho will discuss the big role the Civil Service Group play on civil service reform across government, leading a broad portfolio spanning strategic questions about the future of the Civil Service, the delivery of the Chief Executive’s functional agenda, the inspiring work of Civil Service Local, the Analysis and Insight team plus joint work with HM Treasury on efficiency.
Looking at the Civil Service Vision 2020
Understanding the road ahead for the public sector and the policy landscape
Instilling public confidence in the services the sector delivers
UKFast Managing Director Jonathan Bowers talks to Head of ResilienceDirect at the Cabinet Office Luana Avagliano, about how advances in technology have reshaped her department and revolutionised national response to major incidents, saving lives in the process. Luana will be joined by UKFast Head of Public Sector Martin Knapp and UKFast CEO Lawrence Jones MBE as they track the key milestones in ResilienceDirect’s journey to a more efficient, flexible and reliable cloud-based platform.
The experts will discuss:
How relationships meet technology to create a secure platform for national emergencies
Accelerating services through greater connectivity
Why an always-on guarantee is critical to resilient services
Consolidating workflows and applications into one location for improved efficiency
Financing an efficient and sustainable public sector
The complexities of decision-making in government
Decision-making in government is complex because of the duality of political and administrative decision-making. A normal part of democratic government, this nevertheless introduces a range of additional risks to value for money.
The General Election and start of a new Parliament is good time to take stock of the intricacies of decision-making in government and their risks, and how that can lead to poor value for money for the tax payer. With big decisions looming in many departments, the NAO is keen to add real value to help the civil service deliver successfully.
Sir Amyas will talk about some of the decision-making scenarios facing government, look at what commonly goes wrong and highlight some examples from NAO studies.
Enabling Government to deliver digital transformation
Partnering with government departments, local authorities, housing associations and other public sector organisations to successfully transform the IT infrastructure on which their public services depend
Supporting these organisations in finding innovative ways of working and embarking on digital transformation projects In line with spending cuts and growing populations
Improving organisational resilience and supporting the sector to achieve ‘cloud first’ ambitions with tailored, government-approved cloud services
Demonstrating how we have enabled our customers to move to a secure, cloud-based infrastructure and now enjoy high levels of resilience, availability and flexibility for the services they deliver at transparent, realistic costs
Broadcaster Justin Webb hosts a series of one-on-one discussions with senior public sector leaders on the challenges and opportunities ahead for improving public services. The gathered audience will also have the opportunity to ask questions.
How to create a scalable big data strategy to ensure successful programme delivery
When embarking on a big data implementation, it’s a given that most organisations look to build scalable, effective big data programmes to quickly generate business value, while minimising risks and a disjointed approach. So, how can this be achieved? The key to success comes with many considerations, which we will address in this session.
Measuring and understanding current big data assets and highlighting where the gaps are
Prioritising objectives, balancing competing imperatives and thinking through architecture and infrastructure within the broader context of business goals
Identifying and assembling the right big data tools and technologies to create a foundation that will scale and increase value over time
Maintaining and managing big data platforms and applications to ensure ongoing improvement
Investing in development to utilise big data for better business decisions
Why customer service techniques are the key to delivering digitally enabled, citizen first services
Exploring how by adopting the latest customer service techniques public sector organisations can overcome the challenges of delivering efficient, citizen first services in a multi-agency environment
A look at the argument that only by considering specific challenging areas of service delivery in the context of the wider episode that they form part of, can the true potential of digital technologies and the cloud be realised to deliver more effective, efficient outcomes
Digital has become a fundamental part of everyday life. However, it is possible that as digital becomes synonymous with pretty much everything, we lose sight of what it means to 'digitally reinvent' and we run the risk of delivering 'digital ordinary'. In this session you will hear:
How leaders can keep apace of technologies that are defining the future
How to prepare for the move to the next generation of digital
Experiences of using the next generation of technology to achieve innovation in delivering public services
Case study: A big data solution for modern local government
The press often talk about big data as the reserve of companies like Google and Microsoft. London Borough of Islington has transformed the way we look at information held about children and families, by joining over 50 datasets from across and beyond the Council into a single place, starting from the birth of a child. The solution creates a single ‘golden record’ for every Islington resident using the best available source, bringing together family records for the household and services they are known to.
Creating an integrated data hub to take an innovative approach to analytics, understanding practice and service delivery
Better understanding the journey of the child
Identifying vulnerable children and families in need of early help
Targeting resources more effectively, and conducting needs assessment and to plan services
Lauren and Laura will answer questions from the audience as part of the Big Data panel discussion that follows.
Enabling safe and smart procurement of information and content management (ICM) services
With the public Sector going through unprecedented changes and frameworks giving the public sector an easier, safer and smarter way to procure solutions, how can they be utilised to work best for buyers?
A look at the different ways of procuring depending on your business size and budget, there is something to suit everyone
The future of commissioning and public service transformation
The Public Service Transformation Academy design and deliver exceptional leadership programmes to build capacity to transform public services. They have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.
Understanding the skills needed for effective public service transformation
Commissioning better outcomes: Investing in innovative ways to tackle social problems
This panel discussion will provide commissioners with an opportunity to hear from a leading expert, social investor and provider and ask questions about how to commission, finance and implement better outcomes.
Achieving better social outcomes through social impact bonds (SIBs) and outcomes-based commissioning (OBC)
Understanding the value of collaboration with the private and not-for-profit sectors
Encouraging innovation in finding better ways to tackle social problems
Effective persuasion and negotiation skills in the public sector
In this session, Understanding ModernGov will be showcasing one of their most popular training courses. Led by Charles Crawford, former Ambassador and UK Diplomat, this interactive taster session will explore:
Understanding the theory and principles of persuading and negotiating
Learning how to negotiate convincingly in different public sector contexts for maximum impact
Utilising the theory of persuasion to develop key and strategic partnerships
Devoloping new confidence in framing issues and advancing a convincing case
Keeping up with the cloud: Managing and optimising as you scale
Looking at the issues every organisation runs into when scaling, best practices for how to combat them and how RIs help you save money and move faster
Understanding that with cloud maturity comes operational efficiency, and endless potential for innovation and business growth
Putting the right strategy in place to control the complexity of governing cloud infrastructure, implementing invaluable actionable insights visibility and accountability
Using the cloud to enable convenience and cost savings for the organisations that know how to take advantage of it
Considering that reserved Instances (RIs), especially, present a tremendous opportunity when scaling to save significantly on capacity, while acknowledging there are many things to consider to fully reap the benefits of AWS Reserved Instances
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for companies of all sizes (from medium enterprises to Fortune 50 companies), educational institutions and government departments. Workday is now available on GCloud
Workday provides a single, cloud solution for finance and HR that significantly simplifies the journey to digital transformation by removing the complexity involved in integrating different HR, finance and analytics applications and creates a single source of the truth for finance and HR data in your organisation
Join this session to learn how Workday can help your organisation digitally transform, to see Workday in action via a live demonstration on a smartphone and understand why organisations in the private sector like Rolls Royce, AstraZeneca, Centrica, Diageo, Hiscox and Grant Thornton have all chosen Workday.
How virtual agents can drive dramatic improvements in citizen experience
A look at how virtual agents can help citizens get help in-the-moment, complete more through self-serve channels and become trusted team members who add value to their human counterparts, and let them concentrate on higher value tasks. In this session you will hear:
How you can avoid resourcing your contact centres for just your crunch peaks, and instead use new messaging technologies and cognitive agents to spread the load
How this helps citizens fit tasks in better around their busy lives
How public sector organisations can have a more continuous and transparent ongoing conversation with the people it is trying to help
UKFast Managing Director Jonathan Bowers interviews UKFast Head of Public Sector Martin Knapp and Director of Public Sector Technology Steve Jewell to uncover the lessons learned from 15 years providing cloud to public sector organisations. Founders of public sector cloud specialist Secure IA, which was recently acquired by British hosting provider UKFast, Martin and Steve will explain their role in supporting the delivery of a truly digital public sector and how departments can avoid the most common mistakes in launching IT projects of any size.
Maximising connectivity for public services
AI and IoT in the public sector
Consolidating workflows and applications into one location for improved efficiency
Case study: A vision for how digital technology can transform practice in the public sector
Exploring the collaborative working between Royal Borough of Kensington and Chelsea, the London Borough of Hammersmith and Fulham, and Westminster City Councils with a supplier on an ambitious programme to re-design the way technology can better support Children’s Services
Placing families and young people at the centre of their case or “story” and building a network of people, carers, caseworkers and service providers around them
Providing access to user-centred, digitally-enabled products and services
Maximising commercial opportunities in local government
In times of unprecedented financial pressure, maximising income and commercial opportunities is crucial in enabling councils and other public sector bodies to continue to deliver effective and vital services.
Key ingredients for commercial success
Embedding commercial skills and a business focussed culture in every aspect of the workforce
Opportunities and examples of success and challenges to realising them
Over the last 12 months, we’ve been working hard to deliver great customer service and outstanding commercial value to our customers. We’ve made significant changes and improvements to ensure we can meet the needs of the whole of the public sector.
A look at how a dedicated team is working with customers across all areas of the public sector
Taking a renewed focus on how CCS develops new products that meet the needs of all sectors
Exploring new initiatives to improve our services:
Online tools to make it easier for you to work with us
Ways to enable you to use your social value criteria in your procurement activities
Developing new frameworks to meet specific public sector needs
Collaborating more widely with procurement partners
In this session Matt will outline the vision for the Crown Marketplace programme and how it is set to revolutionise procurement for the public sector, with a seamless experience similar to using a major online retailer:
Using the latest 'smart basket' technology
Exploring how the programme will benefit SMEs
Matching buyers with sellers to give customers the very best value for money
Creating robust, market-driven strategies for the future
A successful category strategy will ensure your procurement outputs help you achieve your commercial objectives, whilst also meeting your broader organisational objectives. In this session, Sam will share with you insights on how we develop robust, market-driven strategies:
Promoting collaboration with internal and external stakeholders
Sharing best practice advice on effectively engaging with the supply market
Approaches to gathering market intelligence
Working with and challenging the market to benefit customers
How we’re making GOV.UK work harder for users – our roadmap for 2017/18
GOV.UK is GDS’s most mature digital product. We launched in beta at the beginning of 2012. By May 2013, all government departments had migrated to GOV.UK. This means we’ve been the central publishing platform for all of government for nearly 4 years.
In that time, we’ve learned a lot about how government publishing works. We’ve worked closely with departments. And, we’ve now got the vast majority of government’s content on to GOV.UK.
Hear how we’re achieving our next goal – to make the single domain work harder for users.
Tools and communities – the resources we’re using to help build service design capability in government
Most of Government is involved in designing, building and running public services. That means most of government is involved in service design, most of the time. But how much do you know about the support that you can get from GDS to design great services?
Come to this talk to find out about the range of tools, guidance, advice and data GDS offers to help departments design better services, and learn about our plans for the future.
Data Infrastructure – how to access government data and integrate it into your services
Data Infrastructure is a suite of products that make it easy to find, access and use high quality government data. Join us to find out about the hassle-free ways you can access and integrate this data into your services.
How we’re developing digital, data and technology careers in government
From consistent career pathways across government, to better recruitment practices and emerging talent programmes, as well as a learning and development offer which can respond to modern challenges, hear how we’re building an integrated offer to position the Civil Service as 'the destination of choice' for digital, data and technology professionals.
How we’re using data science to make better decisions
Data science is the meeting of programming, statistics and subject expertise. It has huge potential to transform the way government works by helping us to interpret large data sets. Come along to find out how we’ve been using data science to make better decisions and improve government services.
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