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June 28, 2016
  • 09:30 - 09:35
    Morning Chair opening remarks
  • 09:35 - 09:55
    Morning Keynote: Growing Public Sector Leaders to tackle the 21st Century’s Challenge
    • Professional development: Analysing the opportunities to develop more skills throughout your civil service career
    • Explaining Civil Service 2020: Creating a service that is reflective of a changing society and end-user needs
    • Ensuring people have the confidence and skills to lead and manage complex services
    • Retaining talent: Strategies to developing talent and making the public sector an attractive employer
  • 09:55 - 10:15
    Main Event Sponsor Session


    We think there’s never been a better time for technology to make a difference in the public sector. But it’s worth stopping and thinking, what are we making a difference to?

    The core principles of public service, whatever the uniform and wherever the workplace, remain the same: to support, protect and invigorate every citizen’s life, from beginning to end.

    • Implementing a range of solutions to fit each department
    • Understanding public sector trends to deliver future print strategies
    • Changing in-house attitudes and culture through an effective training and communications plan
    • Case studies on identifying on-going cost reductions through micro-level monitoring
  • 10:15 - 10:35
    A new procurement framework: The future of purchasing through the Crown Commercial Service
    • Hear from the interim Chief Executive and his priorities as he takes the helm at the CCS
    • Why being commercial matters? - Improving commercial decision-making and capitalising on the savings
    • Learn why the single buyer model will strengthen services through smarter procurement
    • Understand how procurement policy is supporting commercial innovation
  • 10:35 - 10:40
    Questions and Answers
  • 10:40 - 11:10
  • 11:10 - 11:40
    Panel: Being equipped to manage devolution reform
    • Are the skills and resources available to make devolution a success on a macro and micro level?
    • How effective are we at joining up service reforms with local and national investment to have maximum impact on growth for local communities?
    • How can continuous improvement be ensured during major organisational change?
    • How can collaboration between authorities relieve pressure on resources and demand for services?
  • 11:40 - 12:00
    Ministerial Keynote: A creative approach to smarter services through a stronger workforce
    • Delivering value for taxpayers by designing services that meet user needs
    • Innovation in citizen engagement: Creating more open data for increased and targeted communication with the public
    • Building collaborative services and projects around people
    • A smarter public sector service that is more open, more empathetic, and more responsive
    • Addressing inequalities and developing a more productive and dynamic workforce
  • 12:00 - 12:20
    Cross sector collaboration and realising the opportunities for the public sector estate
    • Learn more about the Government Property Unit's programmes and how they will impact on your department
    • Understand the impact collaboration will have on opportunities for further rationalisations and disposals
    • Explore how to minimise silo practices, inspire a smarter working ethos and transform the traditional estate boundaries across the public sector
    • Establish intelligent, better integrated and more commercial ways of working
    • Creating an entrepreneurial state through closer public/private partnerships
  • 12:20 - 12:25
    Questions and Answers
  • 12:25 - 12:30
    Morning Chair closing remarks
  • 12:30 - 13:30
  • 13:30 - 13:35
    Afternoon Chair opening remarks

    TechUK represents the companies and technologies that are defining today the world that we will live in tomorrow.  Technology is driving innovation in the way that local services are delivered across the UK.  The chair will set the scene on public service transformation through tech.

  • 13:35 - 13:55
    Decentralisation: Matching resources to local priorities
    • Looking at micro-devolution: Closing the gap between the taxpayer and local services they receive through collaborative councils
    • Understand more about the drive to match resources with priorities
    • Realising the potential impact of Local Growth Deals and setting business rates
    • Understanding how decentralisation will promote greater efficiency
  • 13:55 - 14:15
    Transforming the nature of government
    • Cabinet Office Minister, Matt Hancock has said the Government Digital Service is "transforming the relationship between citizen and state"
    • GDS Executive Director Stephen Foreshew-Cain will explain what transformation really means
    • "Transformation is not about IT, it's not about computers. It's about people, and working together"
  • 14:15 - 14:20
    Questions and Answers
  • 14:20 - 15:00
    Harnessing Digital by Default for more intelligent services
    • How can the workforce be engaged in training to embed digital skills across all public services?
    • How can digital innovation help achieve greater engagement with communities?
    • How do 'Big Data' and analytics help inform service redesign ?
    • Efficiency: How could Digital by Default save nearly £15bn for local authorities?
  • 15:00 - 15:30
  • 15:30 - 15:50
    Understanding the impact of The Way We Work
    • Learn how to implement TW3: Formulating an inclusive and strategic approach to flexible working
    • Exploring how TW3 can encourage more free-thinking and enterprising approaches to problem-solving
    • Flexibility First approach: Successes of commuter hubs and a modern employment offer for staff
    • Implementing a different method of performance management: Focusing on results rather than presence
  • 15:50 - 16:10
    How can the Civil Service be more commercial?
    • Strengthening commercial capability throughout the civil service
    • Improving the management of complex contracts
    • Ensuring the government acts as a responsible, intelligent and experienced customer
  • 16:10 - 16:15
    Questions and Answers
  • 16:15 - 16:20
    Afternoon Chair’s closing remarks
  • 16:20 - 16:25
    Questions and Answers
  • * Indicates session currenty under development

June 28, 2016
  • 10:30 - 10:45
    Crown Commercial Service Pillar Lead Welcome
    • A taster session on the commercial strategy around the Workforce Pillar
    • Key operational delivery objectives in this sector
  • 11:00 -11:30
    Build it and they will come? How to get learners to engage with learning

    It's fine investing in an online training platform and lots of content, but if learners do not engage then the investment is wasted and the opportunity is lost.

    At the OU, we continue to take on the challenge of engaging learners.  We combine new technology and methods with some good old fashioned approaches to get learners engaged, not just once but coming back on a regular basis.

    We’ll show that learning can be fun and that how one minute really can change your life!

    We will look at the different ways in which to engage learners on an ongoing basis:

    • Storytelling and dramatisation of learning.
    • Badging and certification to encourage retention and show achievement.
    • Free taster material to encourage inquisitiveness
    • Using analytics to keep learners on a successful progress path.
  • 12:30 - 13:00
    NAO: Finding value for money across the workforce
    • Engaging with the NAO research on consultant and temporary staff
    • Understanding how the short-term costs of workforce can be reduced
    • Applying principals of value for money to temporary staff
  • 13:15 - 13:45
    Skills Development: Harnessing talent through shared service partnerships
    • Learn about skills development from the UK largest shared service partnership between East Sussex, Surrey and Brighton and Hove Councils
    • Discover how a collaborative relationship between Councils, with senior managers and operational managers working closely together can ensure successful and valued service to customers.
    • Applying the ‘EPIC’ principles across shared services: Having Expertise, having Passion in what we do, looking for new ways of doing things through Innovation, and putting the Customer at the heart of everything that we do.
  • 14:15 - 14:45
    Skills Development: Understanding public needs as a commercial function of providing services
    • Realising the need to transform services so they are structured around the needs of the public
    • Understand how to incorporate public expectations into the training of public sector staff
    • Learn how being commercial generates efficiency savings and improves end-user satisfaction
  • * Indicates session currenty under development

June 28, 2016
  • 10:30 - 10:45
    Crown Commercial Service Pillar Lead Welcome
    • A taster session on the commercial strategy around the Corporate Solutions Pillar
    • Key operational delivery objectives in this sector
  • 11:00 - 11:30
    A new model of local government finance: Introduction to the UK Municipal Bonds Agency
    • Understand how the agency works, from investing in bonds to taking out loans
    • Reducing exposure to shifting government lending policies through increased competition and diversity of lending sources
    • Learn about the financial benefits to local authorities: Helping authorities to invest in services
    • Hear more about the success of municipal bond schemes abroad: Sweden, Finland, New Zealand
  • 12:30 - 13:00
    Sponsor Session

    Sponsored session led by Canon

    content to be confirmed soon

  • 13:25 - 13:55
    Local government best practice: Business transformation
    • Learn from Haringey’s Award winning and innovative strategy to business transformation
    • Hear about their two major programmes: The ‘outstanding for all’ school improvement programme based on external expert recommendations and a corporate delivery unit to drive change from the top
    • Understand what small, effective teams can achieve for local authority performance .
    • The results are clear: All secondary schools good or outstanding; the planning service has been transformed from worst in the country to a leader; resident satisfaction has increased, and recycling rates have surged.
  • 14:15 - 14:45
    Sponsor Session

    Sponsored Session led by Canon

    Content to be confirmed soon

  • 15:10 - 15:40
    Skills Development: Providing excellent customer service in local government
    • Hear more on Spelthorne's programme to meet customer expectations for online access and improve service delivery
    • Understand the skills required to improve your overall customer experience rating
    • Learn about the Engage App that allows residents to access Council services whilst on the move
    • Understand the cost / benefit analysis: Designed and implemented in less than five months and achieving nearly £45,000 in annual savings
  • * Indicates session currenty under development

June 28, 2016
  • Public Service Transformation

    The Public Service Transformation Hub brings together representatives from central and local government, local agencies, communities, voluntary and private sectors that will showcase delivery models being developed and implemented, around the Enablers of Devolution and Reform:

    1. Collaboration: Collaborative leadership; Investing and commissioning; Working with the VCS and private sector
    2. People: Service design; Behavioural insight; Engaging communities
    3. Place: System approaches; Scaling; Devolution
    4. Data and evidence: Unlocking data; Cost benefit analysis; Evaluation
    5. Delivery: Planning; Delivery; Workforce

    Local Enterprise Partnerships work in partnership with local authorities and businesses to drive local growth and respond to the needs of local business and local people.

    Find out more at one of the series of presentations featured in this programme and by visiting the Public Service Transformation Hub. 

  • Design in the Public Sector

    Design Council

    The Design Council 'Design in the Public Sector' programme, sponsored by the Local Government Association, enables officers involved in commissioning services to review, design and develop  cost-effective, user-led  solutions to specific service challenges,  particularly  in the face of  changing demand and increased austerity.  Stephen Miller of the Design Council will present the findings from the most recent evaluation of the programme and will set out what this means for people, service providers and collaborative  service design and delivery.

    Speaker: Stephen Miller, Research & Evaluation Manager, Design Council

  • The Value of Collaboration: Essex Leaders Creating a Better Future Together


    Essex leaders are working together in a newly formed partnership to develop a whole systems approach. Their behaviours and commitment will empower communities to help themselves; identify ways of integrating public services and enable shared data to be used effectively.  In this session: hear Richard Puleston talk about the possibilities of collaborative working in Essex and how it aims to impact demand on public services.

    Speaker: Richard Puleston, Director for Strategy & Communications, Essex County Council

  • Greater Manchester Combined Authority


    The GMCA "are making public services more efficient, and helping people become more self-reliant so there will be less demand for those services. New skills and better education, training and employment opportunities will help people enjoy the benefits of the regions's economic growth." 

  • When a workshop works – a practical example of overcoming cultural barriers to information sharing

    Centre for Excellence in info

    Poor information sharing between multi-agency partnerships has been identified as a compounding factor that can lead to the serious harm, abuse or death of a child. Serious Case Reviews (SCR’s), policy and documentation state that there is a clear need for effective multi-agency working and information sharing in order to secure improved safeguarding outcomes. But what do we mean by this and how do we get there?

    This presentation will give a brief overview of a number of workshops the Centre of Excellence for Information Sharing ran earlier this year in order to understand more about  the key barriers that prevent successful information sharing challenges around vulnerable children  and families. This programme builds upon the Centre’s work on information sharing within Multi-Agency Sharing and Safeguarding Hubs (MASHs).


    Jovian Smalley, Engagement Manager, Centre of Excellence for Information Sharing

    Emma Hart, Engagement Manager, Centre of Excellence for Information Sharing

  • Improving the Public Sector Response to Crisis for People with Mental Health Problems in Surrey

    Working together in surrey

    In 2014, partners in Surrey were successful in securing £1.5 million to  improve the access to and quality of mental health crisis care services for
    the county. Over the past two years, innovative new ways of helping people  in crisis have been designed with a view to moving towards a sustainable
    solution for crisis care services. Come and learn about the nationally recognised Safe Haven programme and plans for a Single Point of Access for crisis care.

    Speaker: Andy Erskine, Director of Mental Health, Surrey and Borders Partnership NHS Foundation Trust

  • Complex Dependency – developing a sub-regional approach

    Complex dependacy Programme

    In December 2014, Cheshire West and Chester, Warrington, Halton and Cheshire East Council’s secured £5m from the Transformation Fund to establish a ground  breaking sub-regional, multi-agency  approach to tackling issues of complex dependency for children,  families and vulnerable adults.  To achieve this, the Complex Dependency Model has focused on 5 key themes - integrated front door; locality case management; joint commissioning; benefits realisation and performance management; workforce development, communications and engagement.  Find out how the model has been developed, the significant progress made to date, the challenges that remain and how partners are planning for the sustainability of the model in the future.

    Speaker: Alison Stathers-Tracey, Director, Complex Dependency Programme

  • Creativity and connectivity

    131231 new LEP logo high res 2

    Stoke-on-Trent and Staffordshire is capitalising on its superb location as the pivotal point at the heart of the country linking the Midlands Engine with the Northern Powerhouse.  Find out how we are creating innovative partnerships to boost jobs, skills and growth through exciting initiatives including the Northern  Gateway Development Zone and our unique Ceramic Valley Enterprise Zone.

    Speaker:  David Frost CBE, Chairman of Stoke-on-Trent and Staffordshire Local Enterprise Partnership

  • Coast to capital LEP

    C2C logo

    Formed in 2011 as one of the UK's new Local Enterprise Partnerships, our small yet dynamic team is focused on delivering growth for one of Britain's most economically important areas which includes the airport economy surrounding London Gatwick. We represent a population of 1.9 million people, more than 85,000 businesses supporting more than 776,000 jobs and 141,000 self employed individuals.

    We take a strategic lead in ensuring that the infrastructure and conditions for economic growth are in place across our diverse region, which includes both urban and rural areas. This includes the facilitation of the Government's Growing Places Fund and the European Structural and Investment Fund. 

  • Innovation Leading to Resilience – The Me and My Learning Story

    Melton Council

    Me and My Learning is an innovative approach that brings partner organisations together under a single delivery “umbrella”.  It transforms the way in which services are provided, particularly to people who face multiple barriers.  Using a detailed assessment of needs and an agreed individual journey it provides holistic and co-ordinated support to enable individuals to become more independent and, wherever possible, move into sustainable employment.

    Speaker: Aysha Rahman, Business Partner Me and My Learning

  • * Indicates session currenty under development

June 28, 2016
  • 10:30 -10:45
    Crown Commercial Service Pillar Lead Welcome
    • A taster session on the commercial strategy around the Technology Pillar
    • Key operational delivery objectives in this sector
  • 11:00 - 11:30
    Creating a digital standard for local government

    Learn about the new standard that proposes a common approach to deliver user-centred, cost effective and excellent digital services across all local government.

    • Come for advice on building ‘agile, iterative and user-centred’ local digital services
    • Understand more about the opportunities for reuse of patterns, data and source code
    • Discover the possibilities for peer support from counterparts in other councils
  • 11:50 - 12:20
    Driving value from data sharing in Essex
    • Opportunities to use Data Sharing Platforms and Predictive Risk Modelling
    • Enabling public sector parties to plan services together
    • Switching to a data driven 'outcome' approach to service delivery
  • 12:45 - 13:15
    Sponsor Session

    Session led by Tintri

    More content to follow soon

  • 13:45 - 14:15
    GOV.UK Verify: lessons from creating a market for identity services

    GOV.UK Verify is the new way to prove who you are when using digital government services, and is at the forefront of innovation in and outside government. It’s building a global market for identity services where there are clear rules of the game, a demand for services meeting those rules, and a clear incentive for the market to invest to build new solutions. With hundreds of thousands of users and hundreds of millions of pounds saved, Janet Hughes shares lessons from working with competing suppliers to make GOV.UK Verify simple, safe, and fast for everyone.

  • 14:45 - 15:15
    Developing crisis communication strategies through the digital transformation
    • Understanding how to deal with accelerated news cycles through social media
    • Differentiating a problem from a crisis: Proportional responses
    • Framing the right message and the ‘risk’ of social media as a communications platform
  • * Indicates session currenty under development

June 28, 2016
June 28, 2016
  • 10:50 - 11:00
    Welcome Address from the Commercial Delivery Director
    • Why commercial delivery at the Crown Commercial Service is focused on four "pillars"
    • Overview of the objectives and achievements of the Crown Commercial Service including: Making savings, supporting local economies, modernising procurement and supplier engagement
  • 11:05 - 11:25
    How to do business with SMEs: What works and what doesn’t
    • What do small businesses tell us they are looking for in public sector contracting?
    • What are we doing to engage more small businesses?
    • What should you be doing in your organisation?
  • 11:45 - 12:05
    An overview of the Corporate Solutions pillar strategy
    • Where are we driving value in Corporate Solutions?
    • The different commercial category strategies: What public sector buyers need to know
    • Commercial innovation - it’s more than just procurement: Enhanced commercial solutions
    • Strategic category management: Strengthening relationships with markets and commercial departments
  • 12:30 - 12:50
    An overview of the People pillar strategy
    • Where are we driving value in the People pillar?
    • The different commercial category strategies: What public sector buyers need to know
    • Commercial innovation - it’s more than just procurement: Enhanced commercial solutions
    • Strategic category management: Strengthening relationships with markets and commercial departments
  • 14:00 - 14:20
    How the Commissioning Academy is supporting service transformation across the public sector
    • The power of effective commissioning and a focus on outcomes
    • Systems leadership, market stewardship and collaborative working, including co-production with communities
    • How a Commissioning Academy can help you to deliver system-level change with your partners
  • 14:50 - 15:10
    An overview of the Buildings pillar strategy
    • Where are we driving value in Buildings?
    • The different commercial category strategies: What public sector buyers need to know
    • Commercial innovation - it’s more than just procurement: Enhanced commercial solutions
    • Strategic category management: Strengthening relationships with markets and commercial departments
  • 15:30 - 15:50
    An overview of the Technology pillar strategy
    • Where are we driving value in Technology?
    • The different commercial category strategies: What public sector buyers need to know
    • Commercial innovation - it’s more than just procurement: Enhanced commercial solutions
    • Strategic category management: Strengthening relationships with markets and commercial departments
  • * Indicates session currenty under development

June 28, 2016
  • 10:30 - 10:50
    Digital Marketplace

    The Digital Marketplace and the frameworks that sit within it have been designed to challenge traditional ways of buying digital and technology. By taking a usercentric approach to public sector procurement, we can radically improve the process of commissioning digital services for both buyers and suppliers. With the Digital Outcomes and Specialists framework, we established a multidisciplinary team from the outset, working in an agile way with a relentless focus on meeting users’ needs. In this session we’ll share how to commission digital teams and specialists from the Digital Marketplace, and how public sector buyers are currently using this framework and other frameworks to deliver and support successful digital services.

  • 11:10 - 11:30
    Accessibility: Making services accessible by design

    A service should be useable by anyone who needs it. Making services accessible to everyone is just good service design. To help scale service design in government, we are working with teams to make real examples of what good, accessible services look like. These examples or ‘design patterns' can then be quickly copied and improved upon by other teams to make their services useable by everyone who needs them.


  • 12:10 - 12:30
    GOV.UK Pay

    GOV.UK Pay is the new simple, secure way to pay for government services online. It will make it easier and more efficient for government to process payments, saving time and effort for service teams across government. It will stimulate competition and innovation in payment services.


  • 13:00 - 13:20
    GOV.UK Notify

    Government receives millions of calls every year from people anxious to find out the progress of their application or if we received their payment. People have to spend time on hold, which wastes their time, as well as costing government a lot of money to run the call centres. GOV.UK Notify will make it easier to keep people updated, by helping service teams across government to send text messages, emails or letters to their users.


  • 14:00 - 14:20

    Data is an essential part of successful government transformation: it is what good policies and services are built upon. Managed and used in the right way, government data can help us:

    • Improve services so they are quicker and easier to use
    • Remove waste and inefficiency, and fight fraud
    • Identify and protect vulnerable people

    We are making great progress and the UK is one of the most open countries in the world. But there is always more to be done and we will keep working with civil society to bring about the progress we need.

  • 15:00 - 15:20
    Verify Local

    With hundreds of thousands of people already using GOV.UK Verify to safely and securely prove who they are online, we take a look beyond central government. Join GOV.UK Verify’s resident economist Michael Clark as he talks about exploring citizen identity needs for local authority services.


  • * Indicates session currenty under development

June 28, 2015
  • 10:00 - 10:30
    Enabling data-driven government

    Digital initiatives across government provide unprecedented opportunities for increased efficiency and innovation whilst responding to the demands of an ageing population.

    • Learn how to accelerates digital transformation initiatives by increasing the velocity of test/development activities, reducing the “time-to-market” for new services
    • Understand how to accelerates the adoption of a “cloud first” policy without increasing data governance and security risks
    • Explore enhancing organisational agility by allowing cloud services to be turned on/off in response to changing business demands and/or changes in economics
    • Reduce lifecycle data management costs by utilising a common data management platform from inception through to archive
    • Reduce IT staff costs by utilising a single data management tool across clouds, leveraging the significant pool of existing NetApp experience within UK public sector entities
  • 11:00 - 12:00
    Sponsored Session

    Session led by Canon

    Content to be confirmed soon

  • 12:30 - 13:30
    Sponsored Session by Laserfiche*

    Transforming the workplace with ECM

    Learn how enterprise content management (ECM) software can transform the workplace by streamlining operations and increasing productivity. By implementing an ECM solution within an organisation, document and business process management is improved, operational costs are reduced – all while maintaining robust security over data.

  • 14:00 - 14:30
    Skills Development: Key Leadership Actions for Innovation in Local Government

    How might senior managers and political leaders in local government achieve more major cost saving innovations more quickly?

    The presentation will cover:

    • Key leadership actions for innovation
    • Areas that might benefit from more leadership attention
    • Choices for leaders in different contexts

    Over the past four years, the Accelerating Innovation in Local Government Research Project has conducted extensive research on this topic, working intensively with leading local councils.

    This session will present the latest findings from new research undertaken with Solace, the Society of Local Authority Chief Executive’s Innovation and Commissioning Network.

    Although the focus of the research is local government, many of the findings are relevant to other public sector leaders.


  • 15:00 - 15:45
    Leadership for successful collaboration and integration

    Delivering better services to address complex issues involving many partners requires strong leadership, the right behaviours, and building open and collaborative cultures across a place. Find out about the key catalysts for change and culture change requirement. Hear from those adopting collaborative systems leadership approaches and about work on developing systems leaders and systems leadership capability.


  • * Indicates session currenty under development

June 28, 2016
  • 10:00 - 11:00
    Maximising operational efficiency across your whole estate through connected lighting systems

    Session led by Philips UK

    Lighting across the whole public estate represents a significant expense for local authorities, with street lighting alone accounting for 30% of their energy bill. The energy and cost saving potential of installing LED street lights has already been proven in many cities, achieving typical energy savings of 50-70% and increasing to up to 80% when coupled with smart controls.

    Learn how connected lighting systems are transforming the way local authorities can easily manage lighting across their whole estate:

    • Remotely control the street lighting asset to dynamically adjust lighting depending on needs (high/low traffic, emergency response, public event, etc.)
    • Integrate lighting into a local authority’s asset management platform for a 360 view
    • Streamline maintenance and operational costs across the whole estate
    • Achieve sustainability targets with future-proof systems
    • With real-life examples of UK projects
  • 11:30 - 12:30
    Sponsored Session by Tusker Direct*

    Salary Sacrifice Car Schemes made easy

    As market leading experts, Tusker would like to tell you all about the benefits and savings your organisations and employees could achieve through the salary sacrifice car scheme, and also how to utilise the many frameworks we have in place. With our seamless implementation, dedicated support and monthly payroll reductions we take care of the hard work for you.

    We’ll also be hosting a live case study with one of our most successful schemes within the public sector.

  • 13:00 - 13:30
    Sponsored Session by Capita PLC*

    Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors  playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard.

    Understand the benefits of  innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.

  • 14:30 - 15:00
    Sponsored Session by Skyscape Cloud Services*

    Skyscape’s assured cloud solutions have been specifically designed to meet the exclusive need of the UK public sector. We deliver UK sovereign services that are easy to adopt, easy to use and easy to leave, with genuine pay by the hour consumption models.

    Skyscape is the most connected cloud provider to secure government networks, it is a certified Public Services Network (PSN) service provider, has been awarded aggregator status for the N3 network and also offers service over other secure network such as PNN.

    Understand how the delivery of ICT resources using a virtualised cloud environment can offer significant cost savings. Expensive on-premises infrastructure can be rationalised or removed. Innovative applications used to provide secure online services can be developed and hosted in a secure cloud environment. Complex and costly departmental systems can be rationalised and cloud services can be used to provide flexible and cost effective ICT services that facilitate data sharing across departments and with other authorities.

  • 15:30 - 16:00
    How delivering services with the user at the heart is enabling digital channel shift and departmental collaboration
    • Pulling customers through digital channels
    • Placing customer at heart and improving customer experience
    • Embedding a digital agile approach across an organisation
    • Sharing our experience with other government departments
  • * Indicates session currenty under development

June 28, 2016
  • 10:00 - 11:00
    Managing Information and Records against a background of change: A DRO Perspective

    An ongoing case study of the management of records within the Department of Health.

    This seminar will reflect on a significant project to handle the legacy records following significant structural changes to the NHS:

    • Focusing on central government initiatives and how this has influenced the approach taken to dealing with records and information within the Department of Health.
    • How customised off-site records management with a dedicated service team, delivered efficiencies and cost savings.
    • The effect of consolidating archives into a single supplier to standardise processes and gain economies of scale.
    • Using the CCS RM1689 framework to gain cost savings from the beneficial pricing.

    Attendees will learn how to:

    • Increase effectiveness and reduce the cost of your records management programme
    • Manage and reduce risks that may affect your information
    • Save money from standardisation and consolidating suppliers
  • 11:30 - 12:30
    Meeting the digital challenge in a data driven public sector

    From Central Government to Local Authorities to the NHS, more and more public sector organisations are trying to bring together multiple data sets, governed in different ways, with different data models.

    MarkLogic delivers a powerful Enterprise NoSQL database that consolidates data silos, streamlines operations and increases business agility. With integrated search, and government grade security and ACId compliance built into the core of the product. Mark Logic is the only Enterprise NoSQL database and you can find us under the G-Cloud framework. Learn how our customers have driven change

    Learning Outcomes

    • Make all your data provide valuable, searchable, actionable information
    • NoSQL is an alternative from relational technology. Moving from relational doesn't mean you have to compromise on all the enterprise features you've relied upon in the past, or attempt to have them built for you
  • 13:00 - 13:30
    The future of commissioning and public service transformation
    • Hear the plans for the Public Service Transformation Academy, the social enterprise which has been awarded the Cabinet Office Commissioning Academy concession
    • What skills will we need for service transformation?
    • How will they be built and shared?
    • How are we learning from the past?

    See here for more information on the Commissioning Academy:

  • 14:00 - 14:30
    Sponsored Session by Thames Water*

    Deregulation of the Water Market

    Each day, Thames water provides 15 million people with water and wastewater services. As well as this we work hard to find new ways so you can reduce costs, minimise your impact on the environment and effortlessly manage your water supply.

    Content to be confirmed soon

  • 15:35 - 16:05
    Case Study: Nottingham City Council – A transformation approach to energy supply

    The PSS 2016 Excellence in Innovation Seminar

    • Take inspiration the first Local Authority owned energy provider service
    • Realising end-user needs: The customer first means more than a competitive tariff
    • Moving away from ‘The big 6’, what is different about not-for-profit energy
    • Understanding public sector energy management: Tips from Robin Hood Energy


  • * Indicates session currenty under development

June 28, 2016
  • 10:00 - 11:00
    How public service organisations can keep up with the growing demand for mobility

    In this session, AirWatch will explore examples of government use cases that highlight the challenges and successes of public sector mobility. We will discuss how IT-departments of security-centric organisations can meet the growing demand for mobility while still maintaining control.

    Seminar Outline:

    • How can security-centric organisations meet the growing demand for mobility?
    •  How will IT maintain control and protect sensitive data?
    • AirWatch will present examples of government use cases that highlight the challenges and successes of public sector mobility
  • 11:30 - 12:30
    Sponsored Session by Ordnance Survey*

    Data and Essential Services

    Public sector organisations need to have a shared view of an address to drive further efficiencies and save costs. Having access to a regularly maintained addressing database, which is centrally funded, has helped to identify fraudulent activity and share intelligence, whilst delivering essential citizens services.

    Attend this session to understand how having access to a regularly maintained addressing database, which is centrally funded, has helped to identify fraudulent activity and share intelligence, whilst delivering essential citizens services.

  • 13:00 - 13:30
    The role of telematics in the age of the ‘Connected Car’

    Session Overview

    • A brief history of telematics market in the leasing sector
    • Growing functionality but fundamental obstacles
    • Smartphone revolution
    • Benefits & testimonials; telematics coming of age
    • Manufacturer involvement & proliferation of big data
    • Multiple data feeds
    • Aggregated solutions

    Learning Objectives

    • Best practice approach to telematics
    • The challenges fleets face when introducing the technology and how to overcome them
    • The future role of manufacturers providing data
  • 14:00 - 14:30
    Business Rates Retention: Opportunities and Impact
    • 100% business rates retention: what you need to know
    • Business rates volatility: Assessing and managing risk
    • Design and implementation of the system: How should it work ?
    • Reforming business rates appeals: How the 'Check Challenge Appeal' system leaves a streamlined and more cost efficient appeals system
  • 14:45 - 15:30
    Speaking with Impact in the Public Sector

    “The ability to make a lasting impact when you speak is an invaluable tool for any public sector professional.

    However, to many individuals the prospect of speaking in public can be a daunting experience.

    Join communication skills consultant Sandra Miller, for this unique taster session of Understanding ModernGov’s most popular training course - Speaking with Impact.

    An interactive training course which has developed the communication skills of over 1000 public sector professionals, you will leave this seminar with a unique insight in how to perfect your communication skills, and ensure a lasting impact in every situation.”

  • * Indicates session currenty under development

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