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TechUK represents the companies and technologies that are defining today the world that we will live in tomorrow. Technology is driving innovation in the way that local services are delivered across the UK. The chair will set the scene on public service transformation through tech.
The Public Service Transformation Hub brings together representatives from central and local government, local agencies, communities, voluntary and private sectors that will showcase delivery models being developed and implemented, around the Enablers of Devolution and Reform:
Collaboration: Collaborative leadership; Investing and commissioning; Working with the VCS and private sector
People: Service design; Behavioural insight; Engaging communities
Place: System approaches; Scaling; Devolution
Data and evidence: Unlocking data; Cost benefit analysis; Evaluation
Delivery: Planning; Delivery; Workforce
Local Enterprise Partnerships work in partnership with local authorities and businesses to drive local growth and respond to the needs of local business and local people.
Find out more at one of the series of presentations featured in this programme and by visiting the Public Service Transformation Hub.
10:15 - 10:35
Improving the public sector response to crisis for people with mental health problems in Surrey
In 2014, partners in Surrey were successful in securing £1.5 million to improve the access to and quality of mental health crisis care services for
the county. Over the past two years, innovative new ways of helping people in crisis have been designed with a view to moving towards a sustainable
solution for crisis care services. Come and learn about the nationally recognised Safe Haven programme and plans for a Single Point of Access for crisis care.
Speaker: Andy Erskine, Director of Mental Health, Surrey and Borders Partnership NHS Foundation Trust
10:45 - 11:05
When a workshop works – a practical example of overcoming cultural barriers to information sharing
Poor information sharing between multi-agency partnerships has been identified as a compounding factor that can lead to the serious harm, abuse or death of a child. Serious Case Reviews (SCR’s), policy and documentation state that there is a clear need for effective multi-agency working and information sharing in order to secure improved safeguarding outcomes. But what do we mean by this and how do we get there?
This presentation will give a brief overview of a number of workshops the Centre of Excellence for Information Sharing ran earlier this year in order to understand more about the key barriers that prevent successful information sharing challenges around vulnerable children and families. This programme builds upon the Centre’s work on information sharing within Multi-Agency Sharing and Safeguarding Hubs (MASHs).
Damion Nickerson, Engagement Manager, Centre of Excellence for Information Sharing
Emma Hart, Engagement Manager, Centre of Excellence for Information Sharing
11:05 - 11:25
Design in the public sector
The Design Council 'Design in the Public Sector' programme, sponsored by the Local Government Association, enables officers involved in commissioning services to review, design and develop cost-effective, user-led solutions to specific service challenges, particularly in the face of changing demand and increased austerity. Stephen Miller of the Design Council will present the findings from the most recent evaluation of the programme and will set out what this means for people, service providers and collaborative service design and delivery.
Speaker: Stephen Miller, Research & Evaluation Manager, Design Council
13:40 - 14:00
Complex Dependency: Developing a sub-regional approach
In December 2014, Cheshire West and Chester, Warrington, Halton and Cheshire East Council’s secured £5m from the Transformation Fund to establish a ground breaking sub-regional, multi-agency approach to tackling issues of complex dependency for children, families and vulnerable adults. To achieve this, the Complex Dependency Model has focused on 5 key themes - integrated front door; locality case management; joint commissioning; benefits realisation and performance management; workforce development, communications and engagement. Find out how the model has been developed, the significant progress made to date, the challenges that remain and how partners are planning for the sustainability of the model in the future.
Stoke-on-Trent and Staffordshire is capitalising on its superb location as the pivotal point at the heart of the country linking the Midlands Engine with the Northern Powerhouse. Find out how we are creating innovative partnerships to boost jobs, skills and growth through exciting initiatives including the Northern Gateway Development Zone and our unique Ceramic Valley Enterprise Zone.
Speaker: David Frost CBE, Chairman of Stoke-on-Trent and Staffordshire Local Enterprise Partnership
14:30 - 14:50
Innovation leading to resilience: The Me and My Learning story
Me and My Learning is an innovative approach that brings partner organisations together under a single delivery “umbrella”. It transforms the way in which services are provided, particularly to people who face multiple barriers. Using a detailed assessment of needs and an agreed individual journey it provides holistic and co-ordinated support to enable individuals to become more independent and, wherever possible, move into sustainable employment. Find out why this simple approach is so effective.
Speaker: Aysha Rahman, Business Partner Me and My Learning
15:50 - 16:10
The value of collaboration: Essex leaders creating a better future together
Essex leaders are working together in a newly formed partnership to develop a whole systems approach. Their behaviours and commitment will empower communities to help themselves; identify ways of integrating public services and enable shared data to be used effectively. In this session: hear Richard Puleston talk about the possibilities of collaborative working in Essex and how it aims to impact demand on public services.
Speaker: Richard Puleston, Director for Strategy & Communications, Essex County Council
June 28, 2016
10:30 - 10:45
Crown Commercial Service Pillar Lead Welcome
The key opportunities from CCS Corporate Solutions pillar:
Learn more about our travel, fleet, office supplies, information content management, communications and financial services.
Learn how your organisation can meet the demands of budget constraints with group buying options through CCS.
Come and see our team for guidance and support in delivering your organisation’s corporate solutions requirements.
Local government best practice: Business transformation
Learn from Haringey’s Award winning and innovative strategy to business transformation
Hear about their two major programmes: The ‘outstanding for all’ school improvement programme based on external expert recommendations and a corporate delivery unit to drive change from the top
Understand what small, effective teams can achieve for local authority performance .
The results are clear: All secondary schools good or outstanding; the planning service has been transformed from worst in the country to a leader; resident satisfaction has increased, and recycling rates have surged.
Build it and they will come? How to get learners to engage with learning
It's fine investing in an online training platform and lots of content, but if learners do not engage then the investment is wasted and the opportunity is lost.
At the OU, we continue to take on the challenge of engaging learners. We combine new technology and methods with some good old fashioned approaches to get learners engaged, not just once but coming back on a regular basis.
We’ll show that learning can be fun and that how one minute really can change your life!
We will look at the different ways in which to engage learners on an ongoing basis:
Storytelling and dramatisation of learning.
Badging and certification to encourage retention and show achievement.
Free taster material to encourage inquisitiveness
Using analytics to keep learners on a successful progress path.
Skills development: Harnessing talent through shared service partnerships
Learn about skills development from the UK largest shared service partnership between East Sussex, Surrey and Brighton and Hove Councils
Discover how a collaborative relationship between Councils, with senior managers and operational managers working closely together can ensure successful and valued service to customers.
Applying the ‘EPIC’ principles across shared services: Having Expertise, having Passion in what we do, looking for new ways of doing things through Innovation, and putting the Customer at the heart of everything that we do.
If your business depends on virtualized servers, databases and desktops, you need storage that guarantees the performance of those applications. Tintri VM-aware storage (VAS) is built explicitly for virtualization and cloud.
Tintri offers both all-flash and hybrid-flash storage platforms—but the difference lies in the software. Tintri’s operating system treats your virtual machines as the unit of management. That means you will never deal with LUNs, volumes or other remnants of outdated storage. Instead, all analytics and actions work at the VM-level to keep storage simple.
Run multiple, concurrent hypervisors on a single storage platform to save cost; Set quality of service thresholds for critical VMs; And scale-out from terabytes to petabytes with less than one employee.
Learn how Tintri is simplifying storage for virtualisation and cloud environments
Understand exactly how applications interact with storage
Identify latency bottlenecks in the IO chain between host and storage
Understand how per-VM QoS can be applied to guarantee application performance
GOV.UK Verify: Lessons from creating a market for identity services
GOV.UK Verify is the new way to prove who you are when using digital government services, and is at the forefront of innovation in and outside government. It’s building a global market for identity services where there are clear rules of the game, a demand for services meeting those rules, and a clear incentive for the market to invest to build new solutions. With hundreds of thousands of users and hundreds of millions of pounds saved, Janet Hughes shares lessons from working with competing suppliers to make GOV.UK Verify simple, safe, and fast for everyone.
The Digital Marketplace and the frameworks that sit within it have been designed to challenge traditional ways of buying digital and technology. By taking a usercentric approach to public sector procurement, we can radically improve the process of commissioning digital services for both buyers and suppliers. With the Digital Outcomes and Specialists framework, we established a multidisciplinary team from the outset, working in an agile way with a relentless focus on meeting users’ needs. In this session we’ll share how to commission digital teams and specialists from the Digital Marketplace, and how public sector buyers are currently using this framework and other frameworks to deliver and support successful digital services.
Accessibility: Making services accessible by design
A service should be useable by anyone who needs it. Making services accessible to everyone is just good service design. To help scale service design in government, we are working with teams to make real examples of what good, accessible services look like. These examples or ‘design patterns' can then be quickly copied and improved upon by other teams to make their services useable by everyone who needs them.
GOV.UK Pay is the new simple, secure way to pay for government services online. It will make it easier and more efficient for government to process payments, saving time and effort for service teams across government. It will stimulate competition and innovation in payment services.
Government receives millions of calls every year from people anxious to find out the progress of their application or if we received their payment. People have to spend time on hold, which wastes their time, as well as costing government a lot of money to run the call centres. GOV.UK Notify will make it easier to keep people updated, by helping service teams across government to send text messages, emails or letters to their users.
Data is an essential part of successful government transformation: it is what good policies and services are built upon. Managed and used in the right way, government data can help us:
Improve services so they are quicker and easier to use
Remove waste and inefficiency, and fight fraud
Identify and protect vulnerable people
We are making great progress and the UK is one of the most open countries in the world. But there is always more to be done and we will keep working with civil society to bring about the progress we need.
With hundreds of thousands of people already using GOV.UK Verify to safely and securely prove who they are online, we take a look beyond central government. Join GOV.UK Verify’s resident economist Michael Clark as he talks about exploring citizen identity needs for local authority services.
A deep dive into the theory derived from William Beveridge (the father of the
modern British welfare state) that ‘the government should provide its citizens
with social security from the cradle to the grave’
This session will be hosted by Bob Pickles at Canon with guests speakers
including Jessica Figeras, The Chief Analyst at Kable – who have a reputation
built on key insights and expertise across the public sector market and the ICT
Learn how enterprise content management (ECM) software can transform the workplace by streamlining operations and increasing productivity. By implementing an ECM solution within an organisation, document and business process management is improved, operational costs are reduced – all while maintaining robust security over data.
Leadership for successful collaboration and integration
Delivering better services to address complex issues involving many partners requires strong leadership, the right behaviours, and building open and collaborative cultures across a place. Find out about the key catalysts for change and culture change requirement. Hear from those adopting collaborative systems leadership approaches and about work on developing systems leaders and systems leadership capability.
Maximising operational efficiency across your whole estate through connected lighting systems
Session led by Philips UK
Lighting across the whole public estate represents a significant expense for local authorities, with street lighting alone accounting for 30% of their energy bill. The energy and cost saving potential of installing LED street lights has already been proven in many cities, achieving typical energy savings of 50-70% and increasing to up to 80% when coupled with smart controls.
Learn how connected lighting systems are transforming the way local authorities can easily manage lighting across their whole estate:
Remotely control the street lighting asset to dynamically adjust lighting depending on needs (high/low traffic, emergency response, public event, etc.)
Integrate lighting into a local authority’s asset management platform for a 360 view
Streamline maintenance and operational costs across the whole estate
Achieve sustainability targets with future-proof systems
How to implement a successful and long standing Salary Saving Car Scheme
With more than 260 live Salary Saving Car Schemes that reach more than 650,000 employees across the UK; this session will share best practice scheme implementation and example case studies that demonstrate how successful a Car Benefit Scheme can be.
This session will cover the following areas:
Frameworks – compliant procurement
Implementation - structure long standing success and results for both employer and employees.
Delivering results – case study material on Local Authority, NHS, Ambulance and Third Sector
Process – the fundamentals & hot spots
Customer service levels - what employees expect with case study material
How to review a scheme and benefit from the insights obtained to ensure maximum engagement.
Meeting the digital challenge in a data driven public sector
From Central Government to Local Authorities to the NHS, more and more public sector organisations are trying to bring together multiple data sets, governed in different ways, with different data models.
MarkLogic delivers a powerful Enterprise NoSQL database that consolidates data silos, streamlines operations and increases business agility. With integrated search, and government grade security and ACId compliance built into the core of the product. Mark Logic is the only Enterprise NoSQL database and you can find us under the G-Cloud framework. Learn how our customers have driven change
Make all your data provide valuable, searchable, actionable information
NoSQL is an alternative from relational technology. Moving from relational doesn't mean you have to compromise on all the enterprise features you've relied upon in the past, or attempt to have them built for you
For more than 50 years, Zumtobel has been developing innovative, custom lighting solutions that meet extremely exacting requirements in terms of ergonomics, economic efficiency and environmental compatibility and also deliver aesthetic added value.
As an innovation leader, Zumtobel supplies an extensive range of premium luminaires and lighting control systems for various professional building lighting application areas:
Offices and Communication
Education and Science
Presentation and Retail
Hotel and Wellness
Art and Culture
Health and Care
Industry and Engineering
Façades and architecture
Thorn Lighting in the UK is a brand of ZG Lighting (UK) Limited. Thorn is globally trusted supplier of outdoor and indoor luminaires with integrated controls. Their mission is to make great lighting easy for you. Their high performance lighting solutions can be found in many different applications such as sport, road, tunnel, cityscape, office, education or industry.
How public service organisations can keep up with the growing demand for mobility
In this session, VMware Airwatch will explore examples of government use cases that highlight the challenges and successes of public sector mobility. We will discuss how IT-departments of security-centric organisations can meet the growing demand for mobility while still maintaining control.
How can security-centric organisations meet the growing demand for mobility?
How will IT maintain control and protect sensitive data?
VMware Airwatch will present examples of government use cases that highlight the challenges and successes of public sector mobility
Ordnance Survey is the trusted geospatial data supplier for Government. Their data is at the heart of policy making and public service delivery, and allows for better exchange of data between citizens and government.
Easy access to reliable data
Delivering Efficiencies for the nation
Enabling public sector analytics
Learn how OS data offers a solid foundation on which service and organisational transformation can be built.
Ordnance Survey data is increasingly being used to underpin third party datasets and power front line service delivery and it can do much much more.
The analytical capability of our data is second to none – and as a result we’ve seen innovative, exciting examples of public sector applications in recent years.
Getting access to our geospatial data has never been easier. Through the Public Sector Mapping Agreements and Open Data, you can use our geospatial data and access our expertise with no hidden charges for non-commercial work.
A taste of speaking with impact in the public sector
“The ability to make a lasting impact when you speak is an invaluable tool for any public sector professional.
However, to many individuals the prospect of speaking in public can be a daunting experience.
Join communication skills consultant Sandra Miller, for this unique taster session of Understanding ModernGov’s most popular training course - Speaking with Impact.
An interactive training course which has developed the communication skills of over 1000 public sector professionals, you will leave this seminar with a unique insight in how to perfect your communication skills, and ensure a lasting impact in every situation.”
Don’t miss out, register your free pass to the Public Sector Show 2016 today! Register here
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